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Damac Hotels & Resorts
Lobby at Damac Hotels & Resorts

Terms and Conditions

Understanding Your Stay: Our Hotel's Policies and Guidelines

DAMAC Hotels and Resorts
Web Site User Agreement

Welcome to DAMAC Hotels and Resorts website terms and conditions (“Terms and Conditions”).



This website (“Site”) is owned by DAMAC Hotels & Resorts LLC, a limited liability company incorporated in Dubai, United Arab Emirates, having its head office in Ontario Tower, Business Bay, Dubai, United Arab Emirates.

For the purposes of these Terms and Conditions, ‘We’, ‘Our’ and ‘Us’ refers to DAMAC Hotels & Resorts LLC. Please review these Terms and Conditions carefully before using this site. Your use of this site indicates your irrevocable agreement to be bound by these Terms and Conditions (as may be amended by us from time to time). If you do not agree to be bound by these Terms and Conditions, please stop accessing and using this site immediately.

This site is intended only for your personal, non-commercial use. Unless otherwise specified, you alone are solely responsible for determining whether any feature of this site is appropriate or suitable for your requirements.

We may, at our sole discretion, impose limits or restrictions on the use you may make of the site. Further, for security, technical, maintenance, legal or regulatory reasons, or due to any breach of these terms, we may withdraw the site or your access to it, at any time and without notice to you.



In addition to any booking terms specified for a particular hotel at the time of booking, all hotel bookings made via this site are subject to the following terms:

  • All reservations must be guaranteed with a valid credit card
  • Standard check-in is at 15:00 and check-out is 12:00
  • Valid identification must be presented upon arrival
  • Visas may be required for certain nationalities


Currency Conversions

Please note that the currency conversions shown on the site are for comparison purposes only. Hotel bookings will be made in the local currency originally displayed for the relevant hotel and the actual currency conversion rate will vary from time to time

The currency rates used are compiled by XE from a variety of public sources and are only updated on a daily basis. Any reliance upon the currency rates provided is at your own risk and we accept no responsibility for any adverse consequences.



We accept all major international credit and debit cards (“Card”). For some rates you card will be debited upon completion of booking(s).

Please supply us with the correct card billing and cardholder information ('Payment InformationInformation’). If you do not supply the correct payment Information, a purchase made through the site may be delayed. We reserve the right to cancel purchases made through the site if payment is declined or if you have supplied incorrect payment Information.


Lost and Found Policy

In line with local regulations, all found items are kept in secure storage until claimed, or for a period of three months, whichever is longer After the three month period, all unclaimed non- valuable items will be discarded. Valuable items will be handed over to the local authorities after a period of three months.

To report a lost item, please contact Central Reservation Office at +971 4 444 9111 or send an email to


Data Protection

You can access most of the areas of the site without registering with us or providing us with your personal information but certain sections may require you to register or provide personal information. Any personal information you supply to us when you use this site will be used in accordance with our Privacy Policy.
Proprietary Rights

All information, documents, images and other materials provided on this site (as well as the organisation and layout of this site), together with the underlying software code, are owned either directly by us or by our licensors. Without our prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material (whether in hard copy, electronic or any other form) on this site or the underlying software code, whether in whole or in part. The contents of this site may, however, be downloaded, printed or copied for your personal non-commercial use.

Any unauthorised use of this site may result in a violation of copyright laws, trademark laws, the laws of privacy and publicity, and communication regulations and statutes


User Content

Whenever you make use of a facility on this site that allows you to upload your own content such as the video section (‘User Content’), you must comply with the acceptable use obligations set out later in these Terms and Conditions. You warrant that you have the right to upload user content and that any such user content complies with these Terms and Conditions, and you fully indemnify us for any loss suffered as a result of any breach of that warranty.

By submitting user content to this site by electronic mail, postings on this site or otherwise, you grant us a non-exclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to:

  1. use, reproduce, modify, adapt, translate, distribute, publish and create derivative works from and publicly display and perform such user content throughout the world in any media, now known or hereafter devised;
  2. use the name that you submit in connection with such user content.

You also grant us the right to pursue at law any person or entity that violates your or our rights in the user content by a breach of these Terms and Conditions. You acknowledge and agree that all user content submitted by you is non-confidential and that no third parties have any rights in such user content, which could be infringed by our use of it. You agree to do all things and execute all documents required to allow us to take full advantage of the rights granted to us by this clause.

This site may contain feedback forums, bulletin boards or other forums in which you or third parties may post reviews, comments or other user content, on the site (‘Interactive Areas’). If we provide such interactive areas, you are solely responsible for your use of such interactive areas and all use of them is at your own risk. By using any interactive areas, you expressly agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the site any:

  1. user content that is unlawful, libelous, defamatory, offensive to any religious or moral groups, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
  2. user content that would constitute, encourage or provide instructions for the commission of a criminal offence, violate the rights of any party, or that would otherwise create liability or violate any local or national or international law, including, without limitation, the regulations of the relevant stock exchange regulator in that jurisdiction in which the content is published;
  3. user content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;
  4. user content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity, including us;
  5. unsolicited promotions, political campaigning, advertising, contests, raffles, or solicitations;
  6. private information of any third party, including, without limitation, names, addresses, phone numbers, e-mail addresses, Social Security and ID card numbers and credit card numbers;
  7. viruses, corrupted data or other harmful, disruptive or destructive files;
  8. user content that is unrelated to the topic of the interactive area(s) in which such user content is posted;

i. user content or links to user content that, in our sole judgment, either (i) violates any of the above; (ii) is objectionable; (iii) restricts or inhibits any other person from using or enjoying the Interactive Areas or the Site; or (iv) exposes (or may expose) Us, any of Our affiliates, or other users of the Site to any harm or liability of any type.

We take no responsibility and assume no liability for any user content posted, stored or uploaded onto the interactive areas by you or any third party, or for any loss or damage thereto, nor are we liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter in the interactive areas. We are not liable for any statements, representations or user content provided by users of the site in any public forum, personal home page or other interactive area. Although we have no obligation to screen, edit or monitor any of the user content posted to or distributed through any interactive area, we may, in our absolute discretion, remove, screen or edit without notice any user content posted or stored on the site at any time and for any reason, and you are solely responsible for creating backup copies of and replacing any user content you post or store on the site at your sole cost and expense.

If it is determined that you retain any moral rights (including rights of attribution or integrity) in the User Content, you hereby declare that (i) you do not require that any personally identifying information be used in connection with the User Content, or any derivative works of or upgrades or updates thereto; (ii) you have no objection to the publication, use, modification, deletion and exploitation of the User Content by Us or Our affiliates, licensees, successors and assigns; (iii) you forever waive and agree not to claim or assert any entitlement to any and all moral rights of an author in any of the User Content; and (iv) you forever release Us and Our affiliates, licensees, successors and assigns from any claims that you could otherwise assert against us by virtue of any such moral rights.

Your use of the Interactive Areas or other parts of the Site in violation of these Terms and Conditions may result in, among other things, termination or suspension of your rights to use the Interactive Areas and/or the Site. In order to cooperate with legitimate governmental requests, summons or court orders, to protect other users of the Site, our systems and customers, or to ensure the integrity and operation of our business and systems, we may access and disclose any information we consider necessary or appropriate, including, without limitation, your user profile information (i.e. name, email address, etc.), IP address and traffic information, usage history, and User Content submitted to this Site. Our right to disclose any such information shall take precedence over any terms of Our Privacy Policy.
We will not be responsible, or liable to any third party, for the content or accuracy of any User Content on our Site.


Acceptable Use

You may only use this Site in accordance with these Terms and Conditions and, in any event, for lawful and proper purposes which includes complying with all applicable laws, regulations and codes of practice within the Emirate of Dubai and any other jurisdiction from which you are accessing this Site.

In particular, you agree that you will not:

  1. Use this Site in a manner which causes or may cause an infringement of the rights of any other or is in breach of confidence or privacy;
  2. use this Site in any manner that could, or could reasonably be expected to, damage or overburden any of our servers, any network connected to any of our servers or any related infrastructure or impose an unreasonable or disproportionately large load on the bandwidth connecting to the Site;
  3. Use this Site in any manner that would, or could reasonably be expected to, interferes with any other party’s use of this Site;
  4. make any booking which is unauthorized, false or fraudulent;
  5. use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of this Site including but not limited to uploading or making available files containing corrupt data, viruses, logic bombs, Trojan horses, worms, harmful components or other malicious software or harmful data via whatever means;
  6. Deface, alter or interfere with the front end ‘look and feel’ of this Site or the underlying software code;
  7. Obtain or attempt to obtain unauthorized access, via whatever means, to any of our networks;
  8. use any robot, spider, screen scraper, data aggregation tool or other automatic device, routine or process (“Automated Process”) to process, monitor, copy or extract any web pages on the Site, or any of the information, content, User Content or data contained within or accessible through the Site, without our prior written permission;
  9. Use any Automated Process to aggregate or combine information, content, User Content or data contained within or accessible through the Site with information, content, User Content or data accessible via or sourced from any third party;
  10. Use any Automated Process to interfere or attempt to interfere with the proper working of the Site or any transaction or process being conducted on or through it;
  11. reverse engineer, reverse assemble, decompile, or otherwise attempt to discover source code or other arithmetical formula or processes in respect of the software underlying the infrastructure and processes associated with the Site; or
  12. Copy, reproduce, alter, modify, create derivative works from, or publicly display, any part of any content from the Site without our prior written permission. Without prejudice to any of Our other rights (whether at law or otherwise) We reserve the right to (a) cancel your bookings without reference to you; and/or (b) deny you access to this Site where We believe (in Our absolute discretion) that you are in breach of any of these Terms and Conditions.



We will not charge you for use of mobile services made available to you by us on the Site. However, third party charges such as your telecommunication company's rates and fees (including charges for data and SMS) may still apply.

If your mobile telephone number is changed or cancelled, you agree to amend your Online Account as soon as possible. You acknowledge that if your correct mobile telephone number is not recorded against your Online Account, we will not be able to provide information to you by SMS or to contact you on your mobile telephone.



We reserve the right to make updates to the information, services, products and other materials on this Site at any time without notice. We may also modify these Terms and Conditions at any time, and such modification shall be effective immediately upon posting of the modified Terms and Conditions on this Site. We are under no obligation to specifically contact or notify you of any variation to these Terms and Conditions. Your continued access or use of this Site is deemed to be your irrevocable acceptance of the modified Terms and Conditions.


Limitation of Liability

You agree that you do not (and will not) have any right to bring an action (of any nature) against Us or any company or entity managed or operated by Us, or Our or their affiliated, associated or subsidiary companies or the officers, directors, managers, or staff thereof (together DAMAC Hotels and Resorts) the with respect to or in connection with the use of this Site.

Further, in no event will We be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of or in connection with the access to, or the use of this Site or any information contained in it, including loss of profit and the like whether or not in the contemplation of the parties and whether based on breach of contract, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages.


Disclaimer of Warranty

We provide this Site on an "as is" and "as available" basis and without any warranty or condition, express, implied, statutory or otherwise. We specifically disclaim all implied warranties of title, merchantability, fitness for a particular purpose and non-infringement, to the maximum extent that such disclaimers are held to be valid.
In particular and without limiting the foregoing, although reasonable care has been taken to ensure that the information contained on this Site is accurate, we do not warrant, represent or undertake that:

  1. the Site will meet your needs or expectations, or that it will be uninterrupted, timely, secure, error-free or free from viruses; or (b) the information obtained from or available on the Site will be accurate, reliable or fit for purpose.

Use of information contained on the Site is at your own risk and we are not responsible for any adverse consequences arising out of such use. 



You agree to indemnify and keep Us indemnified from and against all costs, claims, demands, liabilities, expenses, damages or losses (including without limitation direct losses, consequential losses, loss of profit and loss of reputation, and all interest, penalties and legal and other professional costs and expenses) arising out of or in connection with your breach of these Terms and Conditions. 


Affiliates and other Links

We do not review, monitor or endorse any third-party websites linked to Our Site and we are not responsible for the content of any web site linked to Our Site. Your access to any website that links to Our Site is at your sole risk. We are not responsible for the information, material, products, or services contained on or accessible through such other websites and will not be liable for any form of loss or damage arising as a result of or in connection with your visits to such web sites.

Any links to other websites are provided merely for the convenience of the users of this Site and the inclusion of these links does not imply an endorsement of the linked web sites or the content therein. In addition, you agree not to link your website or any other third party web site to Our Site or frame Our Site as part of any other web site without our express prior written consent.


Copyright and Trade Marks

All intellectual property rights, including without limitation copyright in all content on the Site, are owned by us or by our licensors.

The DAMAC Hotels and Resorts trademarks (“Trade Marks”) are the sole property of us. You may only use and/or reproduce the Trade Marks with our express written consent.

Except where necessary for and incidental to personally viewing the Site through your web browser, or as permitted by these Terms of Use or under applicable laws, no part of the Site may be reproduced, stored (for any period of time) in an electronic or any other retrieval system, modified, adapted, uploaded to a third party location, framed, performed in public, or transmitted, in any form by any process whatsoever, without Our express prior written consent.


Governing Law and Jurisdiction

Your use of this Site and the operation of these Terms and Conditions shall be governed by and construed in accordance with the federal laws of the United Arab Emirates applicable in the Emirate of Dubai and the laws of the Emirate of Dubai. You agree, acknowledge, and submit to the Courts of Dubai having exclusive jurisdiction over all and any dispute or difference between us arising out of or in connection with this Agreement.



Our failure to enforce the strict performance of any provision of these Terms and Conditions or the documents it incorporates by reference will not constitute a waiver of our right to subsequently enforce such provision or any other provisions of these Terms and Conditions or the documents it incorporates by reference.



If any provision (or part thereof), of these Terms or Conditions shall be deemed unlawful, void, or for any reason unenforceable then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.



We may perform any of our obligations, and exercise any of the rights granted to us under these Terms and Conditions, through a third party. We at our sole discretion may assign, novate, sub-contract or otherwise transfer any or all of our rights and obligations under these Terms and Conditions to any third party.